At Curacel, we’re on a mission to use technology to drive up insurance inclusion in emerging markets. To shed more light on that, only 3-5% of Africans have a health insurance cover. We have taken it upon ourselves to build solutions for enterprises and consumers to make a massive change in the insurance sector and drive up adoption.
Next up on the Meet-A-Curalyte Series, we have with us Fega Dakara – Lead, Provider Partnerships at Curacel. With such an amazing personality, transforming partnership at Curacel, she engages Providers by introducing new product offerings and ensuring they have a great experience with Curacel.
She describes herself as personable, ethical and visionary.
Let’s meet Fega!
Hi. Thanks for having me.
I’m tasked with the responsibility of engaging Health providers for Curacel’s product offerings. The role involves validating, engaging with and proposing to these providers to commence using our products and services. I must add that apart from our Claims product, we have more exciting products in the pipeline for African Providers – talk about health, auto and more, that we plan to roll out later this year.
I also handle part of the Providers’ Onboarding Process, serving as a main point of contact between Providers and Curacel. One of the most important things during this process is getting them to confirm the agreed price lists they have with their Health Insurers. Additionally, I have multiple follow up meetings with these Providers, learning their needs, developing plans to meet them and working with the customer success team to resolve their issues.
It rarely ever gets overwhelming managing these partnerships because I’ve been able to create a balance as well as some structure while still maintaining versatility. However, as we work on more amazing products for these Providers, we will ramp up our engagements with them as well.
Communication skills. This cannot be overemphasized. We engage daily with these providers and our communication always has to be at its best to achieve the desired outcome.
Research skills – useful for validating products we have in mind for providers and vital to getting to know and understand their business and if they are an aligning path to pursue.
Meditation and a few other self-care practices help to keep me centred.
Working remotely but still being as effective is something I am relishing. No more commuting troubles and Lagos traffic (laughs). Another highlight for me would be the team bonding exercise we recently had at our Q1 quarterly review and planning session.
Finding purpose and happiness in the present (in the now).
I mean, I do my bit to not only get the Health providers to come on board (the platform) and be fully aware of the terms of service but I go a few steps further by helping them simplify the process till we’re sure that we the platform (Curacel), they the Health care providers and our direct clients the Health insurers are on the same page.
Yes sure. Delighted to speak with you too.