Revolutionizing Claims Management: First Guaranty Healthcare’s Partnership with Curacel

First Guaranty Healthcare, a health insurance company collaborated with Curacel to transform their claims management processes from facing hurdles to processing easily and quickly.

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The Challenge

Before Curacel, FGH had gone through many different software without much success, keeping the team grappling with inefficiencies, errors, and delays in processing insurance claims from their providers. These issues were causing a lot of financial losses and increased Turn-Around Time (TAT), as well as stress for the team.

The Solution

They sought a solution to streamline their claims management processes and improve efficiency. They turned to Curacel, a renowned provider of AI-powered claims processing solutions, for assistance. Curacel offered a comprehensive claims automation system that could help FGH address its challenges.

The Result

With Curacel's vast network of Providers, the FGH Management team was able to quickly make up their minds on a solution that presented them with immediate access to all their providers submitting claims digitally, requesting authorization, and being able to carry out seamless enrollment for new clients. They were able to significantly reduce the time it took to process insurance claims. Tasks that once took days or weeks were now completed in a matter of hours. This increased efficiency not only improved customer satisfaction, but also reduced operational costs.

“Curacel has saved us. We went from all these manual processes to having everything digitized and automated. We are happy to be working alongside Curacel", Veronica Ekeoha (MD, FGH) added.

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Faster Payments: Policyholders and healthcare providers experienced quicker claim settlements, leading to improved cash flow and trust in FGH insurance services.

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Error Reduction: The automation provided by Curacel's platform led to a substantial reduction in errors in the claims processing system. This minimized the need for manual intervention and the subsequent delays and disputes associated with incorrect claims.

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The partnership between FGH Pharmaceuticals and Curacel has been a successful endeavor, resulting in improved efficiency, reduced errors, and increased customer satisfaction.

Company

First Guaranty Healthcare

Industry

Wellness and Fitness

Location

Lagos

Size

11-50

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Revolutionizing Claims Management: First Guaranty Healthcare’s Partnership with Curacel

First Guaranty Healthcare, a health insurance company collaborated with Curacel to transform their claims management processes from facing hurdles to processing easily and quickly.

Company

First Guaranty Healthcare

Industry

Wellness and Fitness

Location

Lagos

Size

11-50

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“Curacel has saved us. We went from all these manual processes to having everything digitized and automated. We are happy to be working alongside Curacel", Veronica Ekeoha (MD, FGH) added.

‍

Faster Payments: Policyholders and healthcare providers experienced quicker claim settlements, leading to improved cash flow and trust in FGH insurance services.

‍

The partnership between FGH Pharmaceuticals and Curacel has been a successful endeavor, resulting in improved efficiency, reduced errors, and increased customer satisfaction.