Built to Help Your Support Team Move Faster with Confidence
Understands Your Support Context
Curacel Support AI is trained on your help center articles, past tickets, macros, and product updates. It understands intents, policies, and tone, then answers in clear language your agents and customers actually use. It starts with high-precision information retrieval and keeps learning from approved resolutions so answers stay accurate over time.
Respond in Seconds, Not Minutes
No tab switching, no digging. The agent finds the right article, ticket history, or account data instantly, proposes a reply, and can take the next step like updating a record or triggering a workflow. Handle common requests in real time and let your team focus on complex issues.
Secure and Enterprise Ready
Encryption in transit and at rest, role-based access, SSO options, and audit trails. Granular controls keep customer data safe while allowing your admins to manage prompts, sources, and action permissions at scale.
How Teams Use Curacel Support AI
Instant Status Updates
Customers get immediate answers in chat or over the phone. The agent pulls live data such as ticket progress, claim or order status, delivery ETA, policy coverage, or balance info, then responds with a concise update and next steps.
Smart Routing
Every message is classified by intent, urgency, and language. The agent auto-tags, prioritizes, and routes to the right queue or human expert, passing full context so nothing is lost.
Info Lookup in Chat
During an ongoing conversation, the agent fetches details from your CRM, knowledge base, and internal tools, then cites the source. Agents stay in one window, customers get accurate answers faster.
Suggested Replies
Get AI-powered, accurate replies as conversations unfold. Maintain a consistent tone while helping your agents resolve issues faster.
TESTIMONIAL
What our customers say
Curacel Support AI changed how we handle frontline requests. Common tickets are answered automatically, and our agents close the rest much faster. It feels like a capable teammate across every channel.
THT
"Our entire Claims Process received a huge boost with Curacel. Our backlogs of claims reduced and we are more efficient as a company. Best decision we have made so far."
Sylvia Udemba
Havana Hospitals
"Using Curacel has made it a lot easier to receive, vet and process claims. It has also helped in providing transparency between us and our providers."
Mariam Mutero
UAP Old Mutual
Frequently Asked Questions
Pricing
No initial investment - It's a pay-as-you-go solution, which means you only pay for what you use. Pricing is based on usage and automation scope. Plans scale with the number of conversations automated, channels enabled, and actions performed. Contact us for a tailored quote.
Is it an ERP?
No. Curacel Support AI is an AI layer that sits on top of your existing stack. It retrieves knowledge, assists agents, and automates support actions. Your CRM, ticketing, and back-office systems remain the systems of record.
Integration
Connect your knowledge base, ticketing or CRM, and telephony or voice system. The agent reads approved content, calls your APIs for data, and can trigger workflows like updates, refunds, cancellations, or escalations based on your rules.
Security
Customer data is protected with encryption, access controls, and auditing. You decide which sources and actions the agent can use, and you can review or require human-in-the-loop before execution.
Book A Demo
Have an enquiry, request or would like to work with us? Let us know what your needs are and a member of our team will get in touch!
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