The Big Problem

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Wellness HMO’s  journey before Curacel was marked by challenges inherent in manual processes and the complexity of manual claims collection resulted in prolonged processing times which not only strained the team but also led to errors and operational inefficiencies, impacting accuracy. The journey was a maze of paperwork and delays, leading to frustration for both the team and their Healthcare Providers. 

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“We were way behind and had a lot of backlogs of claims to be processed due to the manual nature of the process. Tracking the status of claims was similar to searching for a needle in a haystack”, explains Wellness HMO’s Head of Provider Management, Pharm. Nwachukwu Destiny

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‍Revolutionized Claims Process with Curacel

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A digitized process was a necessity at this point and Curacel became a beacon in the face of the manual process challenges, offering Wellness HMO the claims automation solution. With Curacel, the need for data entry has been fully eliminated, as well as the attendant decrease in claims processing time and the elimination of errors. Tracking claims is now as simple as a few clicks. It’s not just efficiency; it’s a revolution.

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The CEO of Wellness HMO, Pharm Adetutu Afolabi shares, “Our operations experienced an extraordinary surge in efficiency. What was once a convoluted claims collection process has evolved into a seamlessly streamlined workflow. This streamlined process led to a 30% reduction in operational costs associated with manual handling, and error corrections.”

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‍The Rise to Operational Excellence with Curacel’s Innovative Solution 

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In essence, the pre-digitization phase for Wellness was characterized by a lack of efficiency and accuracy in claims collection and enrollment processes. With this successful collaboration, Curacel’s solution has not only addressed the specific challenges in claims collection and enrollment but also provided a foundation for a more efficient operational framework, enhanced provider and patient satisfaction, and elevated Wellness’ fraud detection capabilities with the introduction of AI. 

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Pharm Adetutu adds, “Our collaboration with Curacel has been a game-changer. From manual hurdles to a digitized ecosystem, we are now better equipped to deliver on our commitment to operational excellence and customer satisfaction”.

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The partnership between Curacel and Wellness HMO highlights a shift from manual to digital claims processing and not only illuminates the potential of advanced technology but also underscores the pivotal role partnerships play in revolutionizing the healthcare experience.