Renowned across Africa for its world-class insurance services, AXA Mansard was nonetheless grappling with the immense challenge of tariff standardization. Operating in a diverse landscape with thousands of providers, each with their unique tariff structures, had long stood as a barrier to streamlining their services.
At the heart of the issue was the need for automation in claims processing. Without standardized tariffs, the task of automating claims collection, adjudication, reconciliation, and payments was significantly complicated, leading to operational inefficiencies and customer dissatisfaction.
"In our quest for fast and efficient claims processing, tariff standardization emerged as a significant hurdle," elucidates Dr. Omolola Odedere, Head of Fraud, Waste & Abuse at AXA Mansard Health.
Curacel, known for its ground-breaking technological solutions, provided the much-needed answer to AXA Mansard's conundrum. With the deployment of Curacel’s advanced technology, AXA Mansard accomplished the feat of standardizing tariffs across all its 1,700 providers. This development marked a significant advancement towards their goal of comprehensive automation in claims processing.
Embracing this innovative solution, Dr. Odedere shares, "Curacel’s technology has been instrumental in helping us standardize tariffs across our providers. This has catalyzed our progress towards achieving a high degree of automation in claims processing.”
The successful collaboration with Curacel has propelled AXA Mansard towards greater operational efficiency and enhanced customer service. By achieving standardized tariffs, AXA Mansard has substantially streamlined its processes, stepping closer to its vision of seamless and efficient claims processing.
Reflecting on the journey, Dr. Odedere adds, "Despite numerous attempts at internal tariff standardization, the results were not as impactful until we engaged with Curacel. Their technology significantly transformed our operations, marking the beginning of our journey towards efficient claims processing.”
This partnership between AXA Mansard and Curacel serves as an exemplar of how innovative technology can revolutionize industry practices, streamline operations, and enhance customer service. It signifies a landmark achievement in AXA Mansard's ongoing commitment to efficiency and automation, shedding light on the transformative power of advanced technological solutions.
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